Refund policy

Refund & Returns Policy

Last updated: September 2026

At STACKD, we want you to be happy with your purchase.

You may request a return within 30 days of receiving your order.

To qualify for a change-of-mind return, the item must be unused, in its original condition and, where applicable, in its original packaging. Proof of purchase or your STACKD order number will be required.

To start a return, contact us at [STACKD SUPPORT EMAIL] before sending any item back. We will provide return instructions.

For approved change-of-mind returns, the customer is responsible for the cost of returning the goods unless otherwise agreed.

Once your returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to the original payment method.

Damaged, incorrect or defective goods

Please contact us as soon as possible if your order arrives damaged, if you receive the wrong product, or if an item appears defective.

Where goods do not meet the quality standards required under South African consumer law, your statutory rights remain unaffected. The Consumer Protection Act provides an implied warranty of quality and, in qualifying circumstances, allows consumers to return defective goods within six months of delivery and choose between repair, replacement or refund.

Where STACKD supplied the incorrect item or the product was damaged or defective through no fault of the customer, STACKD will arrange or cover reasonable return costs.

Non-returnable items

For hygiene, safety or practical reasons, certain products may not be returnable once opened, used or altered unless they are defective or your statutory rights provide otherwise.

We will clearly identify any specific non-returnable products where applicable.

Online purchase rights

Nothing in this policy limits any rights available to you under applicable South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act.